Privacy Policy
This Privacy Policy applies to Golden Integrity Pty Ltd (ABN 94700718654).
In this policy, “we”, “us” and “our” mean Golden Integrity Pty Ltd, a Corporate Authorised Representative (CAR No. 001322501) of Opheleo Holdings Pty Ltd, the holder of Australian Financial Services Licence 224485. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What personal information we collect
We collect the personal information you give us when you contact us or ask to receive our market commentary. This is usually your name, phone number, email address, the content of your message, and your confirmation that you are a wholesale client. If we later enter into an engagement with you, we may collect further information needed to provide that service and to meet our legal obligations, such as information to confirm your identity and your wholesale-client status.
If you ask for access to our newsletters, we also collect the entity you act for, the wholesale-client route you rely on and the supporting documents you upload (for example an accountant’s certificate). These documents are uploaded through a secure page, stored encrypted, and can be seen only by authorised staff of Golden Integrity and Opheleo Holdings Pty Ltd. We record who assessed your request, the basis relied on, the decision and the dates, and keep those records, and the supporting documents, for the periods set out in our records policy. We never ask you to send these documents by ordinary email.
When you visit this website, technical information such as your internet address, browser type and the pages you view may be recorded by the website’s hosting systems.
How we collect it
We collect personal information directly from you: through the enquiry form on this website, by email, by phone and by letter. We do not collect personal information through social media or messaging platforms, and we do not contact clients through them.
Why we collect, hold, use and disclose it
We collect, hold, use and disclose personal information to respond to your enquiries, to confirm that you are a wholesale client before giving you access to our market commentary, to provide our services, to keep the records we are required to keep, and to meet our obligations under the financial services laws and the conditions of our appointment as a Corporate Authorised Representative.
We may disclose personal information to Opheleo Holdings Pty Ltd as the holder of the Australian Financial Services Licence under which we operate, for supervision, compliance monitoring and complaint handling. We may also disclose it to our professional advisers, to our service providers who host or support this website and our email, and to regulators and other bodies where the law requires or permits it. We do not sell personal information.
Overseas recipients
We keep personal information in Australia. Our website and our email service store the information they hold in Australia, and we do not disclose personal information to recipients outside Australia.
Keeping information secure
We hold personal information in electronic form and, where necessary, on paper. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. We keep personal information only for as long as we need it for the purposes described above or as the law requires, and then take reasonable steps to destroy it or de-identify it.
Accessing and correcting your information
You can ask us for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Email enquiries@goldeninteg.com.au and we will respond within a reasonable time. We may need to confirm your identity first. If we cannot give you access or make a correction, we will tell you why in writing.
Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first at enquiries@goldeninteg.com.au, or write to us at 111 Sturt Street, Adelaide SA 5000. We will acknowledge your complaint and respond in writing. If you are not satisfied with our response, you can contact Opheleo Holdings Pty Ltd at compliance@opheleoholdings.com.au. You can also complain to the Office of the Australian Information Commissioner (www.oaic.gov.au) or, for a financial services complaint, to the Australian Financial Complaints Authority (www.afca.org.au).
Contacting us about privacy
Golden Integrity Pty Ltd, 111 Sturt Street, Adelaide SA 5000. Email: enquiries@goldeninteg.com.au
Changes to this policy
We review this policy at least once a year and may update it from time to time. The current version is always the one published on this page.